PRIVACY & POLICY
Your privacy is important to us. This Privacy Policy explains how information is collected, used, stored, and protected when you visit or use our online platform and services. By accessing or using the website, you agree to the terms outlined in this policy.
We are committed to maintaining the confidentiality and security of customer information in accordance with applicable laws and standard business practices.
Information Collection & Usage
We may collect customer information including:
- Name of Company/Firm
- GST Number & PAN Number
- Billing and Shipping Address
- Contact Number & Email Address
- Transaction and Order Details
The information collected is used strictly for:
- Order processing and invoicing
- Dispatch and delivery of goods
- Customer account management
- Communication regarding orders, support, and updates
- Compliance with applicable legal and taxation requirements
We take reasonable measures to safeguard customer information against unauthorized access, misuse, or disclosure.
Electronic Communication
By using this platform, you acknowledge and agree that the website operates as an electronic platform for the purchase of products and services. You consent to receive communications, notifications, invoices, and updates electronically through the website or other digital modes of communication.
Access to Website
We make reasonable efforts to ensure uninterrupted and error-free access to the website and its services. However, due to technical, maintenance, or internet-related issues, temporary interruptions, restrictions, or downtime may occur without prior notice.
The company reserves the right to modify, suspend, or discontinue any part of the website or services at its discretion.
Logistics Terms & Conditions
- The seller shall make reasonable efforts to ensure safe and secure delivery of goods as per dispatch documents and agreed order terms.
- Transit insurance, wherever applicable, shall be governed as per company policy and applicable insurance terms.
- Docket charges, documentation charges, or waybill charges shall not be payable separately unless specifically mentioned in the invoice or quotation.
- Freight charges for (Free on Road) orders are included in the invoice value. Freight for “To Pay” consignments shall be charged additionally. Additional freight charges may apply for re-dispatch, sales returns, re-invoicing, or special delivery requests.
- Dispatch of goods shall be subject to approved credit limits or successful receipt of advance payment through authorized payment methods.
- Freight and fuel surcharge rates may vary depending upon transportation conditions and market fluctuations.
- No additional charges other than those specifically agreed in writing or mentioned in the invoice shall be payable by the customer.
- Estimated delivery timelines are indicative only. Delays caused due to transporter issues, route diversions, weather conditions, operational constraints, or unforeseen circumstances shall not constitute a liability on the company.
- Customers are responsible for providing accurate billing, shipping, GST, and consignee details. The company shall not be responsible for delays or losses arising due to incorrect information provided by the customer.
- The company shall not be liable for delays or failure in delivery caused by circumstances beyond reasonable control, including natural calamities, strikes, government restrictions, transportation disruptions, or force majeure events.
- Goods shall be dispatched in proper packing suitable for normal transportation and handling.
Customer Support & Claims
- In case of any transit damage, shortage, or incorrect supply, customers must notify the company within the applicable reporting period along with supporting photographs, videos, or relevant proof for verification purposes.
- If a shipment is officially reported as lost by the transporter or logistics service provider, the company may arrange replacement or refund subject to verification and applicable policies.
- Customers may contact support regarding delayed shipments or delivery-related concerns, and reasonable efforts shall be made to coordinate with the logistics service provider.
- Customer complaints and support requests shall be addressed within reasonable business timelines.
Account Registration & Customer Information
- Customers are responsible for maintaining the confidentiality of their account credentials, including username and password, and for restricting unauthorized access to their account.
- Customers must ensure that all information provided during registration and order placement is accurate and updated. Contact details such as mobile number and email address may be updated when required.
- Business-related details including Company Name, GST Number, and PAN Number cannot be changed for orders already processed or invoiced.
- Customer information including Company Name, GST Number, PAN Number, billing/shipping address, and PIN code shall be stored and used for account management, dispatch, invoicing, and compliance purposes.
- Customer accounts with no transaction activity for a continuous period of five (5) years may be treated as inactive.
- The company reserves the right to suspend, restrict, or terminate any account involved in misuse, fraudulent activity, submission of incorrect information, or violation of these Terms & Conditions.
In the event of any change in Company Name, GST Registration, business constitution, or registered address after an order has been processed, the customer shall promptly inform the company for future transactions and invoicing purposes. Orders, invoices, and shipment documents already processed shall remain valid as per the details submitted at the time of order confirmation and dispatch.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance website functionality and improve your browsing experience. These may include:
- Session and functional cookies to maintain cart and login state across your visit.
- Analytics tools (e.g., Google Analytics) to understand usage patterns and improve our services.
- Personalization cookies to remember your preferences and settings.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the website.
Sharing Your Information
We do not sell your personal information. We share it only as necessary with the following parties:
- Service Providers: Logistics partners, payment processors, email service providers, and hosting companies – all bound by confidentiality obligations.
- Legal Requirements: To comply with applicable laws, court orders, or government regulations, or to protect the rights and safety of users and the company.
- Aggregated Data: Anonymized and non-identifiable data may be used for analytics or business reporting purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption, firewalls, and access controls. Payment data is handled exclusively by PCI-compliant third-party processors and is not stored on our servers. However, no system is completely secure; we cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain customer data only for as long as necessary to fulfil the purposes described in this policy or as required by law:
- Order and transaction data shall be retained for a period of seven (7) years for tax, accounting, and warranty compliance purposes.
- Account data shall be retained while the account remains active and shall be deleted upon account closure or verified request, except where legal obligations require otherwise.
- Marketing communication data shall be retained until the customer opts out or as otherwise permitted under applicable law.
Your Rights & Choices
Subject to applicable laws, you may have the right to:
- Access, correct, update, or request deletion of your personal information.
- Opt out of marketing communications by using the unsubscribe link in emails or by contacting us directly.
- Object to or restrict the processing of your data in certain circumstances.
To exercise any of these rights, please log in to your account or contact us at the details provided in the Contact Us section. We will respond within a reasonable period as required by applicable law.
Children’s Privacy
This website is intended for use by adults and registered business entities only. We do not knowingly collect personal information from minors. If a parent or guardian believes their child’s information has been submitted to us, they should contact us immediately for removal.
Third-Party Links
The website may contain links to third-party websites, payment gateways, or external platforms. The company is not responsible for the privacy practices, content, or security of such external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Significant changes may be communicated via email or a prominent notice on the website. Continued use of the website after any modifications constitutes your acceptance of the revised policy.
Contact Us
For any queries, concerns, or requests related to this Privacy Policy or the handling of your personal information, you may reach us at:
- Email: [unbrakosales@unbrako.com]
- Phone: [+91-161-5131111, 7131111]
- Address: [4th Floor, First Mall, The Mall Rd, Rakh Bagh, Civil Lines, Ludhiana, Punjab 141001]